Privacy Policy

Effective date: October 28, 2026

Metro Catering NYC ("Metro Catering," "we," "us" or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit metrocateringnyc.com (the "Site"), contact us, request a quote or place an order, how we use that information, and the choices you have.

Information we collect

Information you give us. When you fill out a contact or quote form, email us or call us, we collect the details you provide, such as your name, email address, phone number, company, event or delivery details, dietary needs, how you heard about us and the content of your message.

Order information. Online orders are placed through our ordering site, orders.metrocateringnyc.com, which is operated with our online ordering provider. When you order, we collect information needed to fulfill it, such as your name, company, contact details, delivery address, order contents and billing details. Card payments are handled by third-party payment processors.

Information collected automatically. When you use the Site, we and our service providers automatically collect certain information, such as your IP address, browser and device type, pages viewed, links clicked, the page that referred you, approximate location and the date and time of your visit. We collect this using cookies, pixels and similar technologies described below.

Cookies, analytics and advertising tools

We use the following third-party tools on the Site. Each provider collects information under its own privacy policy.

Google Tag Manager and Google Analytics help us understand how visitors use the Site, such as which pages are popular and how people find us.
Microsoft Clarity records how visitors interact with pages, including clicks, scrolling and mouse movement, and creates heatmaps and session replays so we can improve the Site. Clarity is designed to mask form entries and other sensitive text.
Meta Pixel (Facebook and Instagram) and the LinkedIn Insight Tag measure the results of our ads and let us show ads to people who have visited the Site.
RB2B helps us identify the companies, and in some cases the business professionals, visiting the Site, using your IP address, cookies and data RB2B obtains from other sources, so we can follow up about catering for your business.

How we use information

To respond to inquiries, prepare quotes and plan events
To process, deliver and support your orders, including billing and customer service
To send order confirmations, service messages and, where permitted, marketing emails about menus and offers
To understand how the Site is used and improve our website, menus and services
To measure and improve our advertising
To protect against fraud and misuse, and to comply with legal obligations

How we share information

We do not sell your personal information for money. We share information only as follows:

Service providers that work on our behalf, such as website hosting, online ordering, payment processing, email, analytics and delivery partners.
Advertising and analytics partners listed above, which receive information through cookies and pixels on the Site. Under some state laws, this may be considered a "sale" or "sharing" of personal information for targeted advertising.
Legal and safety reasons, when required by law or to protect our rights, customers or others.
Business transfers, such as a merger, acquisition or sale of assets.

Your choices

Cookies: You can block or delete cookies in your browser settings. Some parts of the Site may not work properly without them.
Analytics: You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on.
Ads: You can manage ad preferences in your Meta and LinkedIn account settings, and opt out of interest-based ads from many companies at optout.aboutads.info and optout.networkadvertising.org.
Marketing emails: You can unsubscribe using the link in any marketing email or by contacting us. We will still send messages about your orders.

Your privacy rights

Depending on where you live, you may have the right to ask us what personal information we hold about you, to correct or delete it, to receive a copy of it, and to opt out of targeted advertising or the "sale" or "sharing" of your personal information. To make a request, email info@metrocateringnyc.com or call (212) 268-2828. We may need to verify your identity before responding, and we will not discriminate against you for exercising your rights.

How long we keep information

We keep personal information for as long as we need it for the purposes described in this policy, including keeping records of orders, invoices and customer accounts, and as required for tax, accounting and legal purposes.

Security

We use reasonable administrative, technical and physical safeguards to protect personal information. No website or online transmission is completely secure, so we cannot guarantee absolute security.

Children's privacy

The Site is intended for businesses and adults. It is not directed to children under 13, and we do not knowingly collect personal information from them.

Links to other sites

The Site links to other websites and social media pages that we do not control. Their privacy practices are governed by their own policies.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date above.

Contact us

If you have questions about this Privacy Policy or how we handle your information, contact us:
Metro Catering NYC
21 W 38th St, New York, NY 10018
Email: info@metrocateringnyc.com
Phone: (212) 268-2828